Posts Tagged ‘communication’

The SBI Model: Giving Effective Feedback

June 14, 2008

Whether in business or your personal life, giving effective feedback is critical to good communication.  

The Center for Creative Leadership (CCL) has a three-step process for effective feedback called the Situation-Behavior-Impact model.  As they state, “SBI provides a structure that helps keep your feedback focused and relevant, and increases the likelihood it will be received in a clear, non-defensive manner by the recipient.”

The mindmap below provides more detail on the model.  Click on the mindmap to enlarge:

In March 2006, I had an opportunity to participate in a leadership development program at CCL in Greensboro, NC.  During that seminar the SBI model was shared and immediately I saw it’s usefulness.  I hope you find it useful as well.