The SBI Model: Giving Effective Feedback

Whether in business or your personal life, giving effective feedback is critical to good communication.  

The Center for Creative Leadership (CCL) has a three-step process for effective feedback called the Situation-Behavior-Impact model.  As they state, “SBI provides a structure that helps keep your feedback focused and relevant, and increases the likelihood it will be received in a clear, non-defensive manner by the recipient.”

The mindmap below provides more detail on the model.  Click on the mindmap to enlarge:

In March 2006, I had an opportunity to participate in a leadership development program at CCL in Greensboro, NC.  During that seminar the SBI model was shared and immediately I saw it’s usefulness.  I hope you find it useful as well.

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Being Productive in the Workplace: Understanding a Performance System

To be productive in the workplace there are a number of factors that contribute to an employee’s performance.  Robert Brinkerhoff, author and world-renowned expert in training effectiveness and evaluation, in his book “High Impact Learning: Strategies for Leveraging Business Results from Training” , points out that the levers for effective performance depend on seven factors: 1) Direction, 2) Personal Capacity, 3) Motivators, 4) Work Design, 5) Information, 6) Performance Feedback, and 7) Resources.

The mindmap below details the key components associated with these factors.  Click on mindmap for full view:

What is helpful about this mindmap is that it gives you a clear visual to assess the weak and strong areas in your organization.  If an employee is performing poorly, it is probably directly related to one these factors.  Knowing which area and factor enables you to appropriately address it.